Rocket Bear Games Blog

I’ve been thinking of making a Facebook game recently.  I don’t see it as a new revolutionary platform, as much as a new space to play in.  As I’ve been thinking about this new space, I’ve had to contemplate the issue of being copied.  To a small developer like myself, the idea of being cloned [...]

A lot of companies treat their Customer Service departments as an afterthought.  They see them a resource sink that’s regrettably necessary.  I think that in 2010 this is a really messed-up view to take.  Why do I believe this?